This place is quite simply amazing, don't listen to the few spoilers and their misery guts! It has a family run charm that you just don't get in the huge chains. It was spotlessly clean and all of the staff were happy, friendly and attentive.
its like staying in a stately home, period furniture and chandeliers all very nice, and yes some areas could do with a little TLC but nothing to spoil the whole grander of the hotel. The Churchill connection is excellent. The staff are exceptional, especially Elena who seems to do everything in the restaurant.
A wonderful hotel with plenty of character think of a mixture of the marigold hotel the grand budapest hotel with just a hint of faulty towers and you are there. It was very quiet when we were there which caused very little atmosphere but when its busy we're sure its wonderful.